Case Study : Lancaster Trustees

Lancaster is a privately-owned, independent, trust company, focused on the delivery of an exceptional level of service with complete discretion.

Overview

Lancaster's single-minded focus on customer service dictates the need for a highly available and secure IT system.  Fault-free up-time is critical to support ultra-high-net-worth clients intolerant of any error or delay in conducting their global affairs.

Requirements

  • High performance, secure and available system
  • Maximum up-time, round-the-clock support and resilience of the live system
  • Robust disaster recovery and business continuity plan
  • Document & email management for central and reliable capture of all correspondence and documents
  • Continuous remote availability for global access
  • Particular focus on providing secure network and data systems

 Our Approach

  • Complete top-to-toe review of existing system
  • Workshop to understand current and future requirements of client in detail
  • Design robust, secure and high performance system to support Lancaster
  • Provide highest performance and resilience with onsite virtualised systems and SANs
  • Continual ongoing development of the IT strategy/system to support business opportunities and direction by developing a rolling three year IT plan

Technologies

It may seem obvious, but small companies have the same requirements as much larger ones – we need the same levels of service, availability, security and functionality as the largest corporate, but we don't want the cost or the bureaucracy this might imply.

NGIT have delivered on all counts: they are responsive, service-focused and proactive. Moreover, they understand that we don't want to be overwhelmed with solutions, which, while they may be elegant technically, don't satisfy the simple human test. I can thoroughly recommend the experience.

Simon Graham

Managing Director

Lancaster Trustees

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